Privacy Policy
1. Introduction & Data Fiduciary Arihant Jewellers ("we", "us", "our") is dedicated to safeguarding your personal data in accordance with the **Digital Personal Data Protection (DPDP) Act, 2023**, the **Information Technology Act, 2000**, and the **Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011**.
2. Personal Information We Collect We collect personal data only when strictly necessary to provide our services and respond to your requests: - **Account Sign-In:** When you authenticate via Google Sign-In or email magic link, we receive your verified email address, full name (from Google), and account identifier. - **Enquiries & Appointments:** Details submitted through our forms (full name, email address, mobile phone/WhatsApp number, reference photos, preferred appointment dates/times, and specific design requests). - **Wishlist & Preferences:** Saved creations linked to your signed-in account so you can view them across devices. - **Newsletter:** Email address when you affirmatively subscribe to private viewing invitations and collection announcements. - **Customer Reviews:** Name, rating, and written review submitted for publication (published only upon editorial approval).
3. Lawful Purpose & Usage Your personal information is processed exclusively to: - Respond to product enquiries and provide accurate bullion price quotations. - Coordinate showroom appointments and live video consultation calls. - Maintain your personal wishlist across browsing sessions. - Transmit service communications and, if opted in, curated updates regarding new collections. - Comply with applicable legal, tax, and anti-money laundering regulations governing precious metals.
4. Storage & Security - **Data Hosting:** Customer accounts, wishlists, and enquiries are stored in a secured Google Cloud Firebase database protected by rigorous role-based security rules. - **Email Forwarding:** Form enquiries are routed securely to our store concierge inbox via Web3Forms over TLS encrypted connections. - **Data Protection:** We implement reasonable physical, managerial, and technical security safeguards. We do not sell, rent, or trade your personal information to third-party data brokers.
5. Analytics & Cookies With your consent, we utilize Google Analytics (GA4) and Meta Pixel to understand aggregate website traffic and evaluate advertising effectiveness. These analytics providers utilize cookies to record anonymous session metrics (such as page views and general locality). You may accept or decline analytical tracking via our Cookie Consent banner at any time.
6. Your Rights Under DPDP Act, 2023 You retain the right to: - Access a summary of personal data held about you. - Request correction, updating, or erasure of your personal data. - Withdraw your consent at any time without affecting prior lawful processing. - Nominate another individual to exercise your rights in the event of incapacity.
To exercise any of these rights, contact our Grievance Redressal desk at email arihantjewellers2005@gmail.com.
7. Statutory Grievance Redressal Officer In compliance with Rule 5(4) of the Consumer Protection (E-Commerce) Rules, 2020 and Rule 3(2) of the Information Technology Rules, 2021, our designated Grievance Officer is:
- **Grievance Officer:** Compliance Officer, Arihant Jewellers
- **Address:** Beside Bank of Baroda Waghbill, Shop no. 8-G, Vijay Apt, Phase-3 Ghodbunder Road, Waghbil Naka Flyover, Thane West, Thane, Maharashtra 400615, India
- **Email:** arihantjewellers2005@gmail.com
- **Phone:** +91 98196 59215
- **Acknowledgement:** Within 48 hours of receipt.
- **Resolution Timeline:** Within 30 days from the date of receipt.